Get in touch

We respond to all enquiries within two business days. For urgent delivery issues, email us directly with your order number.

Common questions

Can I visit the farms directly?

Some partner farms offer occasional open days. We announce these via email to active subscribers. Due to biosecurity and operational requirements, unscheduled farm visits aren't possible.

What if I'm not home for delivery?

We can leave orders in a specified safe location (porch, side entrance, etc.) or with a neighbour if you provide instructions. For items requiring refrigeration, we use insulated packaging with ice packs that maintain temperature for up to 8 hours.

Do you deliver to rural addresses?

Rural delivery is available in some areas but requires assessment. Email us your address and we'll confirm whether we can reach you and what the delivery schedule would be.

How do I modify an existing subscription?

Email us with your account details and requested changes. Modifications take effect the following week provided we receive notice before Wednesday cutoff.

Are gift subscriptions available?

Yes. Email us to arrange gift subscriptions of any duration. We can provide a gift card for the recipient explaining what they'll receive and how to customise their preferences.