Effective Date: January 15, 2026
Last Updated: January 15, 2026
Welcome to ochre-tide.cyou. By accessing or using our website and services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.
These terms constitute a legally binding agreement between you and ochre-tide.cyou ("we," "us," or "our"). Please read them carefully.
Ochre Tide operates as a coordinated distribution network connecting consumers with local food producers in New Zealand. Our services include:
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.
You must be at least 18 years old to use our services. By using our website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms of Use.
To access certain services, you may need to provide information such as your name, email address, and delivery address. You agree to:
You are responsible for all activities that occur under your account.
When you place an order through our website, you are making an offer to purchase the selected services. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.
All prices are listed in New Zealand Dollars (NZD) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time, though changes will not affect orders already confirmed.
Payment is processed through secure third-party payment providers. You agree to provide valid payment information and authorise us to charge the specified amount for your orders.
Subscription services recur on the frequency specified (weekly, fortnightly, or monthly) until cancelled. By subscribing, you authorise recurring charges to your payment method.
You may pause, modify, or cancel your subscription at any time with at least one week's notice before the next scheduled delivery. Cancellations take effect after the current billing cycle.
We will make reasonable efforts to deliver orders within the specified timeframes. Delivery times are estimates and not guarantees. We are not liable for delays caused by circumstances beyond our control, including weather, transportation issues, or force majeure events.
You must provide a safe delivery location and accurate delivery instructions. Risk of loss passes to you upon delivery to the specified location.
We strive to provide accurate descriptions of products and services. However, due to the seasonal nature of fresh food, specific items included in boxes may vary based on harvest availability.
We do not guarantee that products will always be available and reserve the right to substitute similar items of equal or greater value when necessary.
Due to the perishable nature of our products, we generally cannot accept returns. However, if products arrive in unsatisfactory condition, contact us within 48 hours of delivery with details and photographic evidence. We will assess each case individually and may offer:
All content on our website, including text, graphics, logos, images, and software, is owned by or licensed to ochre-tide.cyou and protected by copyright, trademark, and other intellectual property laws.
You may view and use website content for personal, non-commercial purposes. You may not:
You agree not to use our website or services to:
Our website may contain links to third-party websites or integrate third-party services. These are provided for convenience only. We do not control or endorse third-party content and are not responsible for their practices, products, or services.
Your interactions with third parties are solely between you and them. We encourage you to review their terms and privacy policies.
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that:
Information about nutrition, health benefits, or dietary suitability is provided for informational purposes only and should not be considered medical or professional advice. We make no guarantees regarding health outcomes from consuming our products.
You are responsible for assessing whether products are suitable for your dietary requirements, allergies, or health conditions. Consult healthcare professionals before making significant dietary changes.
To the maximum extent permitted by law, ochre-tide.cyou and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
Our total liability for any claims arising from these terms or your use of our services shall not exceed the amount you paid us in the three months preceding the claim.
Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability. In such jurisdictions, our liability is limited to the extent permitted by law.
You agree to indemnify, defend, and hold harmless ochre-tide.cyou and its affiliates from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices as described in that policy.
These Terms of Use are governed by the laws of New Zealand, without regard to conflict of law principles.
Any disputes arising from these terms or your use of our services shall be resolved through:
We reserve the right to modify these Terms of Use at any time. When we make material changes, we will:
Your continued use of our services after changes take effect constitutes acceptance of the modified terms. If you do not agree to the changes, you should discontinue use of our services.
If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
These Terms of Use, together with our Privacy Policy and any other legal notices or agreements published on our website, constitute the entire agreement between you and ochre-tide.cyou regarding your use of our services.
Our failure to enforce any provision of these terms shall not constitute a waiver of that provision or our right to enforce it in the future.
If you have questions about these Terms of Use, please contact us:
Email: [email protected]
Address: 47 Harewood Road, Christchurch 8053, New Zealand
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.